Feel free to return anything you have purchased from us - for FREE - within 14 Days for a full refund. All we ask is you return it in the same condition you received it*.
If you wish to return any perishable goods we need to be notified within 7 days of reciept of the parcel.
How to Get in Touch
We're always happy to hear from you, whether you've got a problem or query before or after you buy, you need more information, or anything else. Please quote your order number in any correspondence. You can contact us by any of the following methods.
You can contact our Customer Service Team at [email protected] and we will respond within 24 hours. We usually aim to respond the same working day. For urgent enquiries please call our Help Desk.
Telephone
Call 0800 327 7511 if you need to place an order or if you have an urgent enquiry.
Regular Opening Times
Monday - Friday 8.30AM - 6.30PM
Saturday - 9AM - 1PM
Closed Sunday and Bank Holidays (UK Only).
You can leave an answerphone message any other time and we'll call you back the next working day.
Mail
Our postal address is
Parrot Essentials
Unit 2 Princes Works
Princes Road
Teddington
TW11 0RW
United Kingdom
Special Delivery items, returns and parcels should be addressed to
Parrot Essentials
Unit 2 Princes Works
Princes Road
Teddington
TW11 0RW
** Parrot Essentials Online Store is registered and trading under Pets TLC Ltd.
When we are closed your order will be processed on the next working day.
Our opening hours during Holidays are:
Christmas Bank Holiday
Wednesday 24th December 2025 - 9am - 2pm
Thursday 25th December 2025 - Closed
Friday 26th December 2025 - Closed
Saturday 27th December 2025 - Closed
Sunday 28 Dec 2025 - Closed
New Year Bank Holiday
Wednesday 31st December 2025 - 9am - 2pm
Thursday 1st January 2026 - Closed
Thursday 2nd January 2025 back to normal opening hours.
Easter Bank Holiday
Friday 3 April 2026 - Closed
Monday 6 April 2026 - Closed
May Bank Holiday
Monday 4 May 2026 - Closed
Monday 25 May 2026 - Closed
Summer Bank Holiday
Monday 31 August 2026 - Closed
Christmas Bank Holiday
Friday 25 December 2026 - Closed
Saturday 26 December 2026 - Closed
Sunday 27 December 2026 - Closed
Monday 28 December 2026 - Closed
New Year Bank Holiday
Thursday 31 December 2026 - 9am - 2pm
Friday 1 January 2027 - Closed
Saturday 2nd January 2026 back to normal opening hours.
For more information you can contact us on 0800 327 7511.
* Read our full Terms & Conditions Here.