Feel free to return anything you have purchased from us - for FREE - within 30 Days for a full refund. All we ask is you return it in the same condition you received it*.
If you wish to return any perishable goods we need to be notified within 7 days of reciept of the parcel.
How to Get in Touch
We're always happy to hear from you, whether you've got a problem or query before or after you buy, you need more information, or anything else. Please quote your order number in any correspondence. You can contact us by any of the following methods.
You can contact our Customer Service Team at [email protected] and we will respond within 24 hours. We usually aim to respond the same working day. For urgent enquiries please call our Help Desk.
Telephone
Call 0800 327 7511 if you need to place an order or if you have an urgent enquiry.
Regular Opening Times
Monday - Friday 8.30AM - 6.30PM
Saturday - 9AM - 1PM
Closed Sunday and Bank Holidays (UK Only).
You can leave an answerphone message any other time and we'll call you back the next working day.
Mail
Our postal address is
Parrot Essentials
Unit 2 Princes Works
Princes Road
Teddington
TW11 0RW
United Kingdom
Special Delivery items, returns and parcels should be addressed to
Parrot Essentials
Unit 2 Princes Works
Princes Road
Teddington
TW11 0RW
** Parrot Essentials Online Store is registered and trading under Pets TLC Ltd.
Our opening hours during Holidays are:
Christmas Bank Holiday
Thursday 24th December 2026 - 9am - 2pm
Friday 25th December 2026 - Closed
Saturday 26th December 2026 - Closed
Sunday 27th December 2026 - Closed
Monday 28th Dec 2026 - Closed
New Year Bank Holiday
Thursdasy 31st December 2026 - 9am - 2pm
Friday 1st January 2027 - Closed
Saturday 2nd January 2027- Back to normal opening hours.
Easter Bank Holiday
Friday 26th March 2027 - Closed
Monday 29th March 2027 - Closed
May Bank Holiday
Monday 3rd May 2027 - Closed
Monday 31st May 2027 - Closed
Summer Bank Holiday
Monday 30th August 2027 - Closed
Christmas Bank Holiday
Friday 24th December 2027 - 9am - 2pm
Saturday 25th December 2027 - Closed
Sunday 26th December 2027 - Closed
Monday 27th December 2027 - Closed
Tuesday 28th December 2027 - Closed
New Year Bank Holiday
Friday 31st December 2027 - 9am - 2pm
Saturday 1st January 2028 - Closed
Sunday 2nd January 2028 - Closed
Monday 3rd January 2028 - Back to normal opening hours.
For more information, you can contact us on 0800 327 7511.
* Read our full Terms & Conditions Here.