Feel free to return anything you have purchased from us - for any reason - within 90 Days for a full refund. All we ask is you return it in the same condition you received it*.
How to Get in Touch
We're always happy to hear from you, whether you've got a problem or query before or after you buy, you need more information, or anything else. Please quote your order number in any correspondence. You can contact us by any of the following methods.
Email
Email us at contact-us@parrotessentials.co.uk and we will respond as quickly as we can.
Telephone
Call us on
Tel: 0800 327 7511
Opening Times
Monday - Friday 8.30AM - 6.30PM
Saturday - 9AM - 1PM
Closed Sunday and Bank Holidays (UK times).
You can leave an answerphone message any other time and we'll call you back the next working day.
Mail
Our postal address is
Parrot Essentials
Unit 2 Princes Works
Princes Road
Teddington
TW11 0RW
United Kingdom
Special Delivery items, returns and parcels should be addressed to
Parrot Essentials
Unit 2 Princes Works
Princes Road
Teddington
TW11 0RW
* Parrot Essentials Online Store is registered and trading under Pets TLC Ltd.