Contact Us

refund_badge.gifFeel free to return anything you have purchased from us - for any reason - within 90 Days for a full refund. All we ask is you return it in the same condition you received it*.


How to Get in Touch

We're always happy to hear from you, whether you've got a problem or query before or after you buy, you need more information, or anything else. Please quote your order number in any correspondence. You can contact us by any of the following methods.

Parrot Essentials Shop - Christmas & New Year Opening Hours

When we are closed your order will be processed on the next working day.

Our opening hours during Holidays are:

Saturday 23rd December - 10am - 2pm
Sunday 24th December - Closed
Monday 25th December - Closed
Tuesday 26th December - Closed
Monday 27th December - Closed
Tuesday 28th December - Closed

Wednesday 27th December - 9am to 5.30pm
Thursday 28th December - 9am to 5.30pm
Friday 29th December - 9am to 5.30pm
Saturday 30th December - 10am to 2pm

Sunday 31st December - Closed
Monday 1st January 2024 - Closed

Tuesday 2nd January 2024 back to normal opening hours.

For more information you can contact us on 0800 327 7511.

Best Wishes from everyone at Parrot Essentials for 2024!


Email us at [email protected] and we will respond as quickly as we can.


Call us on
Tel: 0800 327 7511 

Opening Times

Monday - Friday 8.30AM - 6.30PM 
Saturday - 9AM - 1PM
Closed Sunday and Bank Holidays (UK times).

You can leave an answerphone message any other time and we'll call you back the next working day.

Our postal address is

Parrot Essentials
Unit 2 Princes Works
Princes Road
TW11 0RW
United Kingdom

Special Delivery items, returns and parcels should be addressed to

Parrot Essentials
Unit 2 Princes Works
Princes Road
TW11 0RW

* Parrot Essentials Online Store is registered and trading under Pets TLC Ltd.