Customer Service - Parrot Essentials
Welcome to Parrot Essentials' Customer Service page. As passionate parrot enthusiasts, we are dedicated to ensuring both you and your feathered friends receive the utmost care and exceptional products available.
Contact Us
At Parrot Essentials, we take pride in our top-tier customer service. Our knowledgeable team is always ready to assist you with any inquiries you might have. For urgent matters, we encourage you to call us directly at 0800 327 7511 during our operating hours. For general inquiries, our email address is [email protected], and we aim to respond within 24 hours, Monday to Friday. If your query pertains to an order, please contact us at [email protected]. Rest assured, we are here to help you promptly.
Our dedicated customer service team is available from Monday to Friday, 8:30 AM to 6:30 PM, and on Saturdays from 9:00 AM to 1:30 PM.
We are closed on Sundays and Bank Holidays. We are committed to ensuring that every customer interaction is handled with the utmost care and attention, because you are important to us.
Ordering and Delivery
Ordering from Parrot Essentials is a straightforward process. You can place your order easily through our user-friendly website or by phone. We collect the necessary information to fulfil your orders, provide updates, and enhance our services based on your valuable feedback.
At Parrot Essentials, we understand that every customer has unique needs. That's why we offer a diverse range of delivery options, allowing you to choose the one that best suits your requirements.
FREE NEXT WORKING DAY DELIVERY on all orders over £69
FREE STANDARD DELIVERY on all orders over £39
STANDARD DELIVERY - £3.99
NEXT WORKING DAY DELIVERY - £7.99
EXPRESS DELIVERY £5.99
Our standard delivery service, priced at £3.99, is designed to get your order to you as quickly as possible. Typically, orders on the Standard Delivery Service arrive within 3-5 working days, providing a prompt and efficient service. For those requiring even faster service, we offer next working day delivery for £7.99 and express delivery for £5.99.
We are happy to accommodate delivery to alternative addresses, such as those of friends or family, to ensure you receive your order at your convenience. Please note that specific delivery options and timescales may vary, especially for certain postcode areas and international destinations. For full details, please refer to our Dedicated Delivery Information Page.
Your satisfaction is our priority.
We offer a straightforward 90-day return policy for any reason. Simply return your purchase in its original condition to our address and we will provide a full refund.
Please contact our team on 0800 327 7511 before returning an item.
Parrot Essentials
Unit 2, Princes Works
Princes Road
Teddington
TW11 0RW
Please note the cost of return shipping is your responsibility unless the item is faulty or incorrect.
In the unfortunate event that you receive a damaged or incorrect item, please contact us within 7 days so we can arrange a return at our expense and provide a replacement or refund as needed. We strive to handle such matters swiftly and efficiently to minimise any inconvenience to you.
Our Commitment to Quality
Since our establishment in 2010, Parrot Essentials has been dedicated to providing top-quality products and expert advice to parrot owners throughout the UK. Our wide range of products includes various parrot foods & teats, toys, durable cages, healthcare supplies, and accessories, all carefully selected to enhance the health and happiness of your parrot.
We understand the unique needs of parrots, and our personal experience as parrot owners informs our dedication to providing only the best for your feathered friends. Our mission is to create a convenient and enjoyable shopping experience, ensuring that you have access to the products and information necessary to care for your parrot effectively.
Our love for parrots and deep knowledge of their care distinguishes us from other suppliers. We are motivated by a passion for the parrot kingdom and are dedicated to creating a utopia where parrots across the UK can thrive. Our commitment to quality and customer satisfaction ensures that both you and your parrot will always be well cared for.
Privacy Policy
Your privacy is important to us. At Parrot Essentials, we are committed to protecting your personal data and ensuring its confidentiality. Our privacy policy outlines how we collect, use, and safeguard your information. We collect personal data through various methods, including website interactions and phone orders, to enhance your shopping experience and provide tailored services. Our policy is in compliance with the transparency and accountability principles of UK GDPR.
We employ robust security measures, including data encryption and access controls, to protect your personal data. You have the right to access, correct, delete, and restrict the processing of your data. For full details, please review our privacy policy or contact us.
Subscribe & Save
We offer a convenient Subscribe & Save program designed to save you time and money while ensuring you never run out of essential supplies. With Subscribe & Save, you receive free shipping on orders over £39, enjoy discounts on every order, and earn loyalty points that can be used as store credit. Our program is flexible, allowing you to add or delete products, change ship dates, and cancel anytime without any worries. Create your account today and experience the convenience and savings of our Subscribe & Save service.