Ordering & Delivery

Welcome to the Parrot Essentials Ordering page. Our mission is to provide a seamless and efficient shopping experience for all parrot enthusiasts. We understand the importance of having reliable access to high-quality parrot supplies, and our user-friendly ordering process is designed to meet your needs effortlessly.

To begin your shopping journey, browse through our extensive collection of parrot supplies. We offer various products, including nutritious foods & treats, engaging toys and various accessories. Once you have selected the products that best suit your parrot's needs, add them to your cart.

When you are ready to complete your purchase, proceed to the checkout. Our checkout process is straightforward and secure, ensuring that your personal information is protected. We accept Debit/Credit Cards & PayPal for all transactions, providing you with a trusted and reliable payment method. Once your payment is confirmed, your order will be created and processed in our system.

What Happens Next

After your order is placed, we take swift action to ensure it reaches you as soon as possible. Initially, your order status will be marked as "Waiting Fullfilment". During this stage, we prepare your items for shipment and coordinate with our delivery partners. Once we have notified our delivery company, the status of your order will change to "Shipped" and you will receive an email with the tracking link for your order. 

The delivery process is designed to be efficient and reliable. Our delivery vans will pick up your package and your order should be delivered inting the time frame state on the service you have chosen. We strive to ensure that all orders are delivered promptly. If you do not receive your order within this period please let us know and we will assist you.

Delivery Information

We offer several delivery options to cater to your needs:

Free Next Working Day Delivery on orders over £69
Free Standard Delivery on orders over £39
Standard Delivery: £3.99 (typically delivered within 3-5 working days)
Next Working Day Delivery: £7.99 (order by 3 PM Monday to Friday)
Express Delivery: £5.99 (typically delivered within 2 - 4 working days)

We dispatch orders the same day or the following working day if received after the cut-off time. For your convenience, we offer delivery to alternative addresses, such as those of friends or family. This option can be selected during the checkout.

Our standard delivery charge is £3.99, and it is available throughout most of the UK. This charge applies to any weight or value of the order. Orders over £39 will be delivered free to most of the UK. However, please note that some restrictions may apply to certain products and postcode areas.

If you have any further questions about delivery times, please contact us on our FREE number 0800 327 7511.

Visit this page to view in depth Delivery Information.

Returns and Refunds

At Parrot Essentials, your satisfaction is our priority. We offer a generous 90-day return policy. If, for any reason, you are not satisfied with your purchase, you can return the item in its original condition for a full refund. Simply send the item back to us at:

Parrot Essentials
Unit 2, Princes Works
Princes Road
Teddington
TW11 0RW

You are responsible for the return shipping costs unless the item is faulty or incorrect. In such cases, please contact us within 7 days so we can arrange a return at our expense and provide a replacement or refund as needed.

Additional Information

For more details on our policies and services, please visit our Returns & Refunds page. We are committed to providing exceptional customer service and are always here to help with any questions or concerns you may have.

At Parrot Essentials, we are dedicated to offering high-quality products and expert advice to ensure your parrot's well-being. Thank you for choosing us as your trusted supplier for all your parrot care needs!