Our Guarantee

refund_badge.gifFeel free to return anything you have purchased from us - for any reason - within one whole month for a full refund. All we ask is you return it in the same condition you received it*.

Great Service - From the moment you enquire about a product, through to long after purchase, we promise the service you receive will be second to none. 
Quality Products - Our products have been selected from all over the world and are only offered to you once we are happy with their quality and safety. We will not offer products if there are any doubts over this. 
Value-for-money Prices - As with everything you get what you pay for. We buy in bulk to enable us to offer you low prices on quality products.We do not sell cheap, poorly made products and we urge you to avoid them elsewhere. 
Widest Range - We import much of our range direct from manufacturers worldwide to ensure we can bring you the biggest selection and the best new products - first. 
Rapid Delivery - Most of the time we'll despatch orders the very same day and you'll receive them within a couple of days. If your order is urgent, guaranteed next day delivery is available from only £5.95. 
Safe Shopping - We use 128 bit Secure Socket Layer encryption to protect your personal details. Look for the padlock in the bottom right of your screen when you log in or reach the checkout. 
Privacy - We will never pass on any of your details to anyone outside Northern Parrots. When you log in you can choose if you want to receive product information or special offers from us by email, through the post or neither. 
We want you to be delighted with everything you buy and the service you receive. If you experience any problems please contact us so we can put it right.
*This guarantee is in addition to your legal right under the Distance Selling Regulations to cancel an order within 7 working days without a reason. Your statutory rights are not affected.