Returns & Refunds

Returns should be sent to:

Parrot Essentials
Unit 2, Princes Works
Princes Road
Teddington
TW11 0RW

 

At Parrot Essentials, we value your satisfaction and strive to provide the best service possible. We understand that sometimes things might not go as planned, and you may need to return an item. Our returns policy is designed to be simple and hassle-free, ensuring that your experience with us remains positive even when you need to return a product.

Our Return Policy

We offer a 90-day return policy, allowing you to return any item purchased from us for any reason within 90 days of receipt. This return guarantee is in addition to your legal rights under the Distance Selling Regulations, which allow you to cancel an order within 90 working days without providing a reason. Your statutory rights are not affected by this guarantee. *

We simply ask that the item is returned in the same condition it was received. This ensures that we can process your return efficiently and provide you with a full refund.

Please send returns to:

Parrot Essentials
Unit 2, Princes Works
Princes Road
Teddington
TW11 0RW

When returning items, it is important to obtain proof of posting, as this can be crucial in case of loss or damage during transit. This way, we can trace your return and ensure it reaches us safely.

Return Shipping Costs

While we are happy to accept returns for any reason, the cost of returning the items is typically your responsibility unless the product is faulty or does not comply with the terms of the contract. In such cases, please contact us as soon as possible so we can arrange a return at our expense.

Handling Faulty or Incorrect Items

If you receive an item that is damaged or not what you ordered, please contact us immediately, but no later than 7 days after receipt. We aim to resolve such issues quickly and efficiently. We will arrange for the return of the faulty or incorrect item at our expense and provide a replacement or refund as needed. Our goal is to ensure that any inconvenience caused by such issues is minimized and resolved to your satisfaction.

Process for Returns

To initiate a return, follow these steps:

• Contact Us: Inform us of your intention to return the item. Provide details about the product and the reason for the return.
• ID Number: You will receive the return instructions containing a unique number that needs to be referenced on the return.
• Pack the Item: Ensure the item is securely packed in its original packaging if possible. Include any accessories, manuals, or other items that came with the product.
• Send the Item: Use a reliable postal service and obtain proof of postage. Address the package to the return address provided above.
• Refund Processing: Once we receive and inspect the returned item, we will process your refund. This usually takes a few days. The refund will be credited to your original method of payment.

Additional Information

Please refer to our Terms & Conditions for full details on our returns policy, including specific terms and conditions. This will provide you with comprehensive information on your rights and our obligations.

We are committed to providing excellent customer service and ensuring that your experience with Parrot Essentials is positive. If you have any questions or need further assistance regarding returns and refunds, please do not hesitate to contact us. Our customer service team is here to help and ensure that any issues you encounter are resolved promptly and effectively.

Thank you for choosing Parrot Essentials. We appreciate your trust in us and are dedicated to providing you and your parrot with the best products and services possible.

* We cannot accept returns for custom made products, custom orders or perishable goods that have been opened.